Privacy Policy

Last Updated: 13 August 2025

1. Introduction

Thyme Pharmacy (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website https://thymepharmacy.co.ke, visit our physical branches, or interact with us through other platforms such as WhatsApp and Glovo.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name

  • Contact details (phone number, email address, delivery address)

  • Date of birth (where necessary, e.g., for prescription medicines)

  • Prescription details provided by you or your healthcare provider

b) Non-Personal Information

  • Browser type and version

  • IP address and location data

  • Pages visited and time spent on our site

c) Payment Information

  • Payment method details (processed securely through our payment partners; we do not store full card details)

3. How We Use Your Information

We use your information for purposes including:

  • Processing and delivering your orders

  • Managing your prescriptions and repeat orders

  • Providing customer service and responding to inquiries

  • Sending updates, offers, and promotions (if you opt in)

  • Improving our website and services

  • Fulfilling legal and regulatory obligations

4. Sharing Your Information

We may share your information with:

  • Delivery Partners (e.g., couriers, Glovo) to fulfill orders

  • Payment Service Providers for secure transactions

  • Healthcare professionals (with your consent) for prescription verification

  • Regulatory bodies if required by law

We do not sell, rent, or trade your personal information to third parties.

5. Data Security

We take reasonable technical, administrative, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and show relevant promotions. You can manage or disable cookies in your browser settings.

7. Your Rights

Under applicable data protection laws (including Kenya’s Data Protection Act 2019), you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal information (subject to legal requirements)

  • Withdraw consent for marketing communications

To exercise these rights, contact us via the details provided below.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

9. Children’s Privacy

Our services are not directed to persons under the age of 18 without parental consent. We do not knowingly collect data from children without consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Thyme Pharmacy
📍 Kindaruma Road, Kilimani, Nairobi, Kenya
📧 Email: info@thymepharmacy.co.ke
📞 Phone: +254 743 186 688