Delivery Information

t Thyme Pharmacy, we aim to make your shopping experience smooth, safe, and convenient. Below are the details of how we handle deliveries.

1. Delivery Coverage

  • Nairobi & Surrounding Areas: Same-day delivery for orders placed before 4:00 PM.

  • Other Parts of Kenya: 1–3 business days, depending on location and courier availability.

2. Delivery Partners

We work with trusted partners, including Glovo and reputable courier services, to ensure your medicines and wellness products reach you quickly and securely.

3. Delivery Fees

  • Within Nairobi (Kilimani & nearby areas): From KSh 200

  • Other Nairobi areas: From KSh 300

  • Rest of Kenya: Rates vary by courier service and destination. The fee will be calculated at checkout or communicated before dispatch.

Note: Free delivery promotions may apply during special offers or for orders above a certain amount.

4. Delivery Timeframes

  • Same-day delivery (Nairobi): Orders confirmed before 4:00 PM

  • Next-day delivery: Orders placed after 4:00 PM

  • Upcountry deliveries: Typically 1–3 business days

5. Order Tracking

Once your order is dispatched, you will receive an SMS, WhatsApp, or email notification with delivery updates.

6. Delivery Requirements

  • Some items (e.g., prescription medicines) may require you to show a valid prescription upon delivery.

  • Please ensure the delivery address and contact details you provide are accurate to avoid delays.

7. Failed Deliveries

If the courier is unable to reach you, we will contact you to reschedule. Additional delivery charges may apply for repeated attempts.

8. Pick-Up Option

You can also collect your order from our branch at:

  • Kindaruma Road, China Town, Kilimani
  • Two Rivers, Total Petrol Station Northern Bypass
  • Utawala, Total Petrol Station Eastern Bypass next to Tripple Os Hotel
  • CBK Pension Towers

9. Contact Us

For delivery inquiries, please reach us at:
📧 info@thymepharmacy.co.ke
📞 +254 743 186 688